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Travis Cornish: Innovating Wedding Photography with Never Miss Moments

Travis Cornish: Innovating Wedding Photography with Never Miss Moments in conversation with House of Coco Magazine.

Travis Cornish is a seasoned wedding photographer and innovative entrepreneur, known for his groundbreaking platform, Never Miss Moments. With nearly a decade in the wedding industry, Travis has expertly blended his photography skills with his e-commerce experience to revolutionize event photo sharing using QR code technology.

Travis’s journey from photographer to CEO showcases his adaptability and commitment to excellence. His user-focused approach ensures Never Miss Moments is secure, simple, and continuously evolving. Passionate about creating lasting memories, Travis remains a driving force in enhancing how people capture and share their special moments…

Never miss moments

What inspired you to start Never Miss Moments, and how did the idea of using QR codes for photo sharing come about?

As a wedding photographer for nearly 10 years, I’ve witnessed many trends come and go at weddings. I noticed that QR codes were used a few times but not very effectively, which inspired me to disrupt the market with a more simple and streamlined product. My experience in e-commerce and dealing with numerous couples gave me a significant advantage when developing the business model.

Can you share a memorable story from an event where Never Miss Moments made a significant impact on preserving memories?

I always offer our QR code services to the couples I photograph, receiving great feedback in return. One memorable story is from a couple who had a wedding in Adelaide earlier this year, followed by a separate party interstate. 

They used the QR code for both events and went out of their way to thank me for the hundreds of memories they could see and keep. Additionally, the bride’s grandmother, who couldn’t attend either event, was able to see photos and videos of both events through the access link we provided. It was heartwarming to hear how valuable our product was from various perspectives.

What challenges did you face while developing the platform, and how did you overcome them?

Starting out was expensive, and we didn’t have a large budget to fund a custom hosting platform, which can cost upwards of $50,000. We initially used a third-party site with limitations but proved functional. Once we knew we could afford the custom platform, we took the risk, investing $45,000 out of the $47,500 we had. Believing in our product, service, and abilities, we signed the proposal and never looked back. Since late April, our new platform has been excellent, with only a few bugs and problems that have since been resolved.

How do you ensure the privacy and security of the photos uploaded to Never Miss Moments?

We take privacy and security very seriously. A business-savvy friend in the UK introduced me to GDPR, considered the gold standard for data privacy in the UK and EU. After consulting privacy and data lawyers in Europe and the UK, we chose an Australian company to write all our legal documents. Our platform developer and I implemented various options and failsafes for customers regarding passwords and permissions. Even we can’t see someone’s login passwords, ensuring maximum privacy.

In what ways do you see Never Miss Moments evolving in the next five years?

Our goal of providing a platform for people keeps me motivated every morning. We have so many ideas and have had to employ more developers to keep up. We always take customer feedback seriously and seek ways to enhance our service. In the next five years, we plan to expand into new markets, integrate printing, and add slideshow and interactive options for customers via their portal.

Can you tell us about a time when feedback from users helped improve the platform?

We receive feedback almost daily. Our customer service team reports any new or different feedback directly to me. One surprising suggestion was the need for a slideshow function, allowing guests to project their gallery from a laptop and see new photos as they are added. This fantastic idea will be rolled out in the coming months.

How do you balance making the platform user-friendly while incorporating advanced features?

Simplicity is key. We use clear language, provide a comprehensive “Help” page, and maintain a user-friendly interface. Dealing with a diverse user base, we ensure effective communication, constantly tweaking words and sentences on the website and hosting platform.

What are some of the most unique events where Never Miss Moments has been used?

One unique event was an amateur wrestling event in Finland or Norway. Our QR code gallery can be used for any group holiday, event, party, or gathering, making it versatile for various occasions.

How do you handle the technical challenges of supporting large events with thousands of photos being uploaded simultaneously?

Supporting large events involves building out the backend of the platform, investing in extra space and operating power. Although expensive, it is a top priority for us.

What role do you think technology plays in preserving memories and enhancing the experience of events?

Technology plays a crucial role as everyone now has a smartphone, and even grandparents can take photos. Our service uses a simple QR code, enabling everyone to share their memories in one central location. While traditional methods like polaroid and disposable cameras still have their charm, our digital option offers simplicity and convenience.

How do you see Never Miss Moments changing the way people share photos at events compared to traditional methods?

We frequently encounter comments suggesting using WhatsApp groups or Google Drive for sharing photos. However, these methods require a lot of work from the couple, such as adding everyone to a group or ensuring they have the app. Additionally, chat feeds become cluttered, and downloading every photo is time-consuming. Our solution eliminates these problems by offering a streamlined process without apps or added people. Guests can upload photos as they wish, and couples can download all photos with a click.

Can you discuss the process of developing the QR code system and how you ensured its ease of use for all guests?

We put ourselves in the customers’ shoes, focusing on what they want and how to make it easy and simple for them. We aimed to reduce barriers through great development of the portal and clear, understandable language on the website. Recognising that this method of capturing memories is relatively new, we always kept this in mind when making decisions.

What has been the most rewarding aspect of running Never Miss Moments for you personally?

I love business and providing a service. As a hairdresser by trade, I understand that the appointment is all about the client and what they need to feel good. This mindset carries over to my wedding photography, where I play a crucial role in creating a memorable experience for couples. When I started Never Miss Moments, I ensured our business decisions always focused on providing value to our customers, which has led to our success and will continue to do so.

How do you stay updated with the latest technological trends to keep Never Miss Moments innovative?

Staying connected to real-world feedback is crucial. We listen to our customers’ insights and are always on the hunt for new offerings and ideas, constantly testing them to find what works best.

What advice would you give to someone looking to start a tech-based company in the event industry?

Be prepared to forgo sleep for a while. Surround yourself with great people and set aside your ego, as it has no place in a successful business.

How do you manage to maintain a high level of customer satisfaction with Never Miss Moments?

We continuously tweak, improve, and streamline processes. Our team of four handles emails and troubleshooting, ensuring we are always available to answer questions from social media and emails.

Can you share any exciting upcoming features or updates that users can look forward to?

Soon, we will introduce a slideshow function, a new image layout feature, and more image options. We also aim to offer printing services and are seeking a company that can service customers globally.

How do you ensure that the platform remains accessible to users of all tech skill levels?

We prioritise simplicity in language, buttons, and layout, ensuring easy navigation and user-friendliness.

What has been the most surprising use case for Never Miss Moments that you’ve encountered?

We were surprised by the sheer volume of photos and videos we needed to accommodate on our servers. Our rapid popularity required significant focus on growing and fortifying our storage capabilities.

How do you and your team celebrate your own special moments and successes within Never Miss Moments?

 Recently, we celebrated reaching 100,000 organic Instagram followers with a nice dinner and cocktails with the immediate team. We discussed our achievements, challenges, and business culture, making it a valuable and enjoyable gathering.

ur readers love to travel. What destination is at the top of your bucket list?

Travel is good for the soul and mind. My wife and I plan to explore more of Germany next year. We’ve also visited the Italian coast and Croatia, which I highly recommend. Any place with history and diverse culture should be on everyone’s bucket list. Just don’t forget to order a QR code gallery before you leave!

Where can people follow you and find out more?

\Please visit our website at www.nevermissmoments.com or check out our Instagram page @nevermissmoments. We look forward to being a part of your next event.